Track your order – Thirdlove
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Frequently Asked Questions
When will my order ship?
We process and ship all orders from Monday to Friday, excluding holidays. Standard orders may take up to 2 business days for shipping activity to be updated on the shipping carrier's tracking site after you receive your shipping confirmation email. The tracking number will remain the same for standard orders shipped via DHL that are handed off to USPS for final delivery.
What is your return policy?
For information on our return policy, please visit our [Returns Center](/content/pages/returns-center "https://www.thirdlove.com/pages/returns-center"/index.html).
My order is showing as delivered, but I have not yet received the order
If your package was marked as delivered but you did not receive your order please be sure to check with your neighbors, around your porch, or a mailroom in case it was left in an odd spot.
If 3 business days have passed since being marked delivered and you have not received your order, please reach out to us at hello@thirdlove.com.
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We're available for live chat from 8:00AM to 7:00PM PT*.
Text: (415) 692-0089
By texting us, you consent to receive text messages from Thirdlove.com at the mobile number you used to text and you are opting-in to receive future messages or a phone call in the number you provided. Message & Data rates may apply. Reply STOP anytime to opt-out.
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Eligible items are protected from return fees and covered if lost, stolen, or damaged in transit.
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